SHIPPING POLICY

2.1 Domestic Shipping (United States)

We ship to all 50 U.S. states, including:

• All contiguous United States
• Alaska and Hawaii (additional fees and extended delivery times may apply)
• APO/FPO/DPO military addresses
• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands)

2.2 International Shipping

We currently ship internationally to select countries in:

• Europe (United Kingdom, Germany, France, Spain, Italy, and others)
• Latin America (Mexico, Brazil, Argentina, Colombia, and others)
• Asia-Pacific (Australia, Japan, South Korea, and others)
• Middle East and Africa (United Arab Emirates, South Africa, and others)

International shipping availability will be confirmed at checkout. Delivery times and costs vary by destination. Customers are responsible for all customs duties, taxes, and brokerage fees.

2.3 Restricted Locations

We do not ship to:

• P.O. boxes for expedited shipping (standard shipping to P.O. boxes is available)
• Freight forwarding addresses
• Countries subject to U.S. trade embargoes or sanctions

3.1 Standard Processing

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). Processing time includes:

• Payment verification
• Order preparation and quality inspection
• Packaging and labeling
• Handoff to shipping carrier

3.2 Peak Season and High-Volume Periods

During peak shopping periods (Black Friday, Cyber Monday, holiday season), processing times may extend to 2-4 business days. We will notify you of any delays via email.

3.3 Order Cutoff Times

To ensure same-day processing:

• Orders placed by 2:00 PM CST on business days will be processed the same day
• Orders placed after 2:00 PM CST or on weekends/holidays will be processed the next business day

4.1 Domestic Shipping Options

Note: Delivery times are estimates and begin after order processing is complete. Business days exclude weekends and holidays.

4.2 International Shipping

International shipping costs and delivery times vary by destination:

• Canada: 7-14 business days, starting at $19.99
• Mexico: 10-15 business days, starting at $24.99
• Europe: 10-21 business days, starting at $29.99
• Asia-Pacific: 12-25 business days, starting at $34.99
• Other Regions: 15-30 business days, starting at $39.99

Exact costs will be calculated at checkout based on weight, dimensions, and destination. Expedited international shipping is available for select destinations at additional cost.

7.1 Signature Requirements

For your security, signature may be required for:

• Orders over $500 in value
• Express and overnight shipments
• Addresses flagged as high-risk by the carrier

If no one is available to sign, the carrier will leave a notice with instructions for rescheduling delivery or picking up the package.

7.2 Failed Delivery Attempts

• The carrier will make up to 3 delivery attempts
• A notice will be left with pickup location information
• Packages not claimed within 5-7 days will be returned to Tepsonic, and you may be charged a restocking fee

7.3 Address Verification

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may be possible before shipment by contacting customer service immediately.

8.1 Potential Delays

Shipping delays may occur due to weather conditions, carrier service disruptions, peak volumes, or customs clearance. Tepsonic is not liable for carrier delays beyond our control.

8.2 Lost or Stolen Packages

If your package is marked as delivered but you did not receive it, contact customer service within 48 hours. Once the carrier confirms delivery, Tepsonic is not responsible for lost or stolen packages.

8.3 Damaged Shipments

If your package arrives damaged, take photos immediately and contact customer service within 48 hours. Do not discard the packaging.

9.1 Customs, Duties, and Taxes

For international orders, customers are responsible for all import-related charges imposed by the destination country, including but not limited to:

• Import duties and taxes
• Customs clearance fees and brokerage charges
• Any additional government-imposed fees or assessments

These fees are determined by the destination country and are not included in your order total or shipping cost. Tepsonic has no control over these charges and cannot predict their amount. Refusal to pay customs fees may result in the package being returned or destroyed, with no refund issued.

9.2 Customs Documentation

We accurately complete all required customs documentation. Delays caused by customs inspections or clearance processes are beyond our control. For shipment holds or inquiries, please contact your local customs office directly.

9.3 Restricted Items

Certain countries restrict or prohibit the importation of electronic devices, lithium batteries, or specific product categories. It is the customer’s responsibility to verify that purchased items can be legally imported into their destination country. We are not liable for products seized, delayed, or destroyed by customs authorities.

10.1 Address Changes

Shipping address changes must be requested before the order ships. Please contact customer service immediately at orders@tepsonic.com or 1-XXX-XXX-XXXX. Once an order has shipped, address changes may not be possible. Carrier address correction fees may apply.

10.2 Shipping Method Changes

Requests to upgrade or downgrade shipping methods must be made before shipment. Additional charges or partial refunds will be applied accordingly.

10.3 Order Cancellations

Orders may be cancelled free of charge prior to shipment. Once an order has shipped, standard return procedures apply. Please refer to our Return and Refund Policy for more details.

11.1 Multiple Item Orders

Orders containing multiple items may ship in separate packages to ensure faster delivery. You will receive tracking information for each shipment. Shipping costs are calculated based on the entire order, not per package.

11.2 Backorders and Pre-Orders

If an item is on backorder or pre-order, you will be notified of the expected availability date. You may choose to wait for the item or cancel that portion of your order. Available items may ship separately.

11.3 Large or Heavy Items

Oversized or heavy items may require freight shipping or special handling. Additional fees and extended delivery times may apply. We will contact you with delivery estimates and any applicable charges before shipment.