RETURN, REFUND, AND WARRANTY POLICY

1. INTRODUCTION

At Tepsonic LLC (Tepsonic, we, us, or our), customer satisfaction is our priority. This Return, Refund, and Warranty Policy explains your rights and our procedures regarding returns, refunds, exchanges, warranties, and claims for products purchased through tepsonic.com or our authorized sales channels.

Please read this policy carefully before making a purchase. By purchasing from Tepsonic, you agree to the terms outlined in this policy.

2. 30-DAY MONEY-BACK GUARANTEE

We offer a 30-day money-back guarantee on most products. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

2.1 Eligibility Requirements

• The return must be initiated within 30 days of the delivery date
• The product must be in its original condition with all accessories, manuals, and packaging
• The product must not show signs of damage, excessive wear, or misuse
• Serial numbers and identification labels must be intact and unaltered
• You must provide proof of purchase (order number or receipt)

2.2 Non-Returnable Items

• Products purchased from unauthorized third-party sellers
• Items marked as Final Sale, Clearance, or As-Is
• Opened software, digital downloads, or activation codes
• Products with removed or tampered security seals
• Items damaged due to misuse, accident, or normal wear and tear
• Products missing original accessories or packaging components
• Gift cards and promotional items

3. HOW TO INITIATE A RETURN

3.1 Return Authorization Process

1. Contact customer service at returns@tepsonic.com or call 1-XXX-XXX-XXXX
2. Provide your order number, item details, and reason for return
3. Receive an RMA number within 1–2 business days if approved
4. Follow the return shipping instructions provided
5. Ship the item to the address specified in your RMA confirmation

IMPORTANT: Returns shipped without an RMA number will not be accepted and will be returned at the customer’s expense.

3.2 Return Shipping

• Defective or Damaged Items: Prepaid return label provided
• Change of Mind Returns: Customer pays return shipping
• International Returns: Not supported at this time

Tepsonic is not responsible for items lost or damaged during return shipping.

4. REFUND PROCESSING

4.1 Inspection and Approval

• Inspection within 3–5 business days
• Eligibility verification
• Email notification of approval or denial

4.2 Refund Timeline

• Processed within 5–7 business days
• Issued to original payment method
• May take 5–10 business days to reflect

4.3 Refund Amount

Your refund will include:

• Full purchase price
• Original shipping (if due to our error)

Your refund will NOT include:

• Return shipping costs (unless our error)
• Original shipping for change-of-mind returns
• Payment provider fees

4.4 Partial Refunds

A partial refund (up to 50% deduction) may apply if:

• Item shows excessive use
• Packaging or accessories are missing
• Minor cosmetic damage exists

5. EXCHANGES

We accept exchanges only for defective products or incorrect items shipped.

5.1 How to Request an Exchange

1. Contact customer service within 30 days of delivery
2. Describe the issue and provide photos if applicable
3. We will arrange a replacement at no additional cost
4. Return the original item using the prepaid label provided

Note:

Exchanges are not offered for change of mind or preference changes. In such cases, please return the original item for a refund and place a new order.

6. WARRANTY COVERAGE

All products sold by Tepsonic come with warranty coverage as outlined below.

6.1 New Products

• 12-Month Warranty: Covers defects in materials and workmanship from the date of purchase, including manufacturer warranty (if applicable) and Tepsonic warranty protection.

6.2 Refurbished Products

• 12-Month Tepsonic Warranty: Covers defects in materials and workmanship.
• Cosmetic blemishes disclosed in product descriptions are excluded but do not affect coverage for functional defects.

6.3 What the Warranty Covers

• Manufacturing defects
• Defects in materials or workmanship
• Hardware failures under normal use
• Component malfunctions not caused by user damage

6.4 What the Warranty Does NOT Cover

• Accidental damage, drops, spills, or impact
• Misuse, abuse, or negligence
• Normal wear and tear, including battery degradation
• Cosmetic damage (scratches, dents, discoloration)
• Unauthorized repairs or modifications
• Software issues, viruses, or data loss
• Liquid damage or exposure to extreme environments
• Removed or altered serial numbers

7. WARRANTY CLAIMS PROCESS

1. Contact our warranty department at warranty@tepsonic.com or 1-512-662-1088
2. Provide your order number, product serial number, and issue description
3. Submit photos or videos if requested
4. Claim evaluation within 2–3 business days
5. Approved claims will receive repair, replacement, or refund options

7.1 Warranty Remedies

• Repair: Free repair of the defective product
• Replacement: Identical or comparable model (new or refurbished)
• Refund: Purchase price (excluding original shipping if applicable)

Replacement warranties continue from the original purchase date or 90 days from replacement, whichever is longer, not exceeding the original 12-month term.

8. DAMAGED OR DEFECTIVE ITEMS ON ARRIVAL

• Contact us within 48 hours of delivery
• Provide photos of the product and packaging
• Do not discard original packaging
• We will ship a replacement at no cost or issue a full refund including shipping

9. WRONG ITEM SHIPPED

• Notify us within 7 days of delivery
• Correct item shipped at no additional cost
• Prepaid return label provided for the incorrect item

10. CANCELLED ORDERS

10.1 Order Cancellation by Customer

• Before Shipment: Free cancellation by contacting orders@tepsonic.com
• After Shipment: Standard return process applies; return shipping costs are the customer’s responsibility

10.2 Order Cancellation by Tepsonic

• Out-of-stock or discontinued items
• Pricing or technical errors
• Suspected fraudulent activity
• Payment or shipping verification issues

If cancelled by Tepsonic, a full refund will be issued within 5–7 business days.

11. RESTOCKING FEES

No restocking fees apply for standard returns within the 30-day window. However, fees may apply in the following cases:

• Returns after 30 days (if accepted): Up to 20%
• Open-box returns with missing components: Up to 25%
• Custom or special-order items: Up to 30%

12. INTERNATIONAL ORDERS

International orders are not currently supported. At this time, Tepsonic only ships to addresses within supported domestic regions.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Tepsonic's total liability for any claims under this policy is limited to the purchase price of the product.

Tepsonic shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to lost profits, lost data, or business interruption, even if advised of the possibility of such damages.

14. STATE-SPECIFIC RIGHTS

Some states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. As a result, the above limitations may not apply to you.

This policy gives you specific legal rights, and you may have other rights that vary from state to state.

15. CHANGES TO THIS POLICY

We reserve the right to modify this Return, Refund, and Warranty Policy at any time. Any changes will be posted on this page with an updated Last Updated date.

The policy in effect at the time of purchase will govern your transaction.

16. CONTACT INFORMATION

For questions regarding returns, refunds, exchanges, or warranty claims, please contact us:

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